Frequently Asked Questions

Here are just a few of the common questions we receive from clients and potential clients. If you have a question that is not listed below, please feel free to contact us today. We want to hear from you!

Q: What is a Personal Concierge?

A: A personal concierge is your chance to free up precious time by hiring someone else to run errands and plan events. Not surprisingly, the personal concierge industry is growing rapidly as Americans cope with hectic schedules and demanding lifestyles. Peace of Mind is key to achieving the much needed balance between all the busy aspects of life.

Q: Items to consider when hiring a personal concierge?

A: Your personal concierge should be insured and bonded. This assures you the professional has integrity, is reliable and honest. Contact information should include mailing address, phone numbers, e-mail address and website information. Find a concierge with a strong career background whose interaction with the community has resulted in long-lasting contacts and relationships. Their network and their associates will also be available to their clients. A serious concierge will be a member of professional groups such as the International Concierge and Errand Association, their local chamber of commerce and other community organizations.

Q: Who hires a Personal Assistant?

A: Generally, a personal Assistant is hired by someone who finds there are not enough hours in a day to complete those small details in their TO DO list. Small business owners, busy professionals, two career families, out of town home owners, realtors, lawyers. A personal assistant will take care of the things you HAVE to do while you do the things you WANT to do. Outsourcing routine responsibilities redirects time and energy toward a more fulfilling and less stressful life.

Q: How does your service work?

A: Once we have spoken about the assignment and agreed on the details, you will receive an estimate of completion time and cost. You will then sign a commitment form and we will jump right into action. We will keep you posted on the progress or let you know of any changes. When service is complete, you will be notified.

Q: How much does it cost?

A: It depends on the service. To shop for, buy, wrap and mail a wedding gift is easier that planning a wedding reception, for example. Contact us for details!

Q: Do you provide all services yourself?

A: Peace of Mind has established relationships with several reputable service providers such as house cleaners, floral shops and many others. We won’t bring anyone into your home that we wouldn’t allow in our own.

Q: What exactly is a Virtual Assistant?

A: A virtual assistant is a work driven individual with years of administrative experience. These driven individuals telecommute from their offices where they complete assignments via fax, mail, phone, email and the internet.

Q: What can a Virtual Assistant do for me?

A: A virtual assistant can complete a wide range of projects including typing, word processing, data entry, document prep, executive and clerical support, general office operation, travel arrangements, and more. All you have to do is ask.

Q: What hours are you available?

A: Our hours of operation for Members are Monday through Friday 8:00am to 6:00pm and for Non-Members 9:00am to 5:00pm. We’re also available for events and parties that happen on weekends or evenings. To best serve you, we request a 24-hour notice on all services, but we also realize that emergencies do happen and we will do everything we can to accommodate an urgent request!

Q: Are materials, expenses and taxes included in you hourly rate?

A: No they are not; they are the responsibility of the client.

Q: What is your privacy policy?

A: The privacy of our clients is of the utmost importance to us. All personal and credit card information collected by Peace of Mind will remain private and confidential. We do not sell or share any information about our clients.

Q: I travel north during the summer months and need to leave my home vacant for 6 months. Would you be able to check on it and maintain the property? What about handling any rental request?

A: Yes, we would be able to assist you with renting, maintaining and monitoring your property while you are not in Florida. We are the experts in Personal Property Management! We are your eyes and ears, keeping your investment well monitored and taken care of.

Q: Can I buy a Gift Certificate:

A: Yes you can! Give the gift of time to new mothers, someone recovering from surgery, a busy professional, a friend who would just like some extra time to relax. Gift Certificates can be purchased in any increment of time for any of our services. Click here to purchase your Gift Certificates online now!

Home Watch

Do you have someone looking after your Florida home while you are away or on a vacation? Peace of Mind is your trustworthy friend in Southwest Florida, watching over one of your biggest investments and the place you call home.

Personal Assistant

At Peace of Mind, we understand the importance of attention to detail and quality teamwork. Our services provide you with a Personal Assistant when you need one with out having to pay the monthly salary of someone you don’t need every day.

Free Consultation

Peace of Mind is all about saving you time and money. We strive to simplify your life, reduce your stress and bring work / life balance to your every day schedule. Contact Us for your FREE Consultation and Personalized Time-Saver Action Plan!

Pet Sitting

Need help with your pet while you’re working or traveling? We understand pets are family! We’re pet lovers who specialize in offering you amazing pet services like dog walking, pet sitting, overnight visits, pet training, play time, pet errands and more. 

Event Management

Need help with an upcoming special event? We bring years of experience and specialize in perfecting the details while bringing fabulous solutions to create an extraordinary event. Relax, de-stress and enjoy while we take care of all the details.

Celebrity Concierge

Peace of Mind offers Celebrities visiting SWFL exclusive concierge services with total discretion, total luxury and personalize assistance. We help with travel, hotel and restaurant reservations, event coordination, logistics, area expertise and more!

Welcome to Peace and Balance!

Our mission is to help create more time in your day, allowing you the opportunity to focus on the more important things in life; like your family, your friends, and yourself!

Southwest Florida’s Premier Concierge Services.

Inspiring balance, promoting success, creating peace of mind.
(239) 826-2941

Bonnie has help numerous clients of mine and they always come back raving about her attention to detail and personal touch. Thanks a million for always making me look good by taking care of my referrals.



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